Refund Policy

Last updated: 29 September 2026

This policy explains how refund requests are handled. It should be read together with our Terms of Service and with any agreement or order form your school has signed with us.

1. General rule

Fees paid for Spark-Ed subscriptions and services are non-refundable unless your agreement or order form says otherwise, or applicable law requires a refund.

2. When we may approve a refund

• A duplicate or incorrect charge caused by an error on our side.
• A paid service that was not delivered as described in your agreement, after we have had a reasonable chance to correct it.
• Any case where a refund is required by applicable law.

3. What is not normally refundable

• Subscription periods that have already started, and unused users or modules within them.
• Charges made by third-party providers that we pass through, such as SMS, WhatsApp, email or payment gateway fees.
• Onboarding, data migration, training or custom work that has already been delivered.

4. How to request a refund

Email [email protected] with your school name, the invoice number and the reason for your request. We will review it and reply in writing with our decision.

5. How approved refunds are paid

Approved refunds are returned to the original payment method where possible. The time it takes to appear depends on your bank or payment provider.

6. Changes to this policy

We may update this policy from time to time. The version published on this page applies from the date shown above.